Frequently Asked Questions (FAQ)
Welcome to the Liravas Frequently Asked Questions (FAQ) page for UK customers.
We’re here to help you enjoy a seamless shopping experience. If you
If you need further assistance, please get in touch with our customer care team.
How long does delivery take?
We aim to process and deliver your order as quickly as possible:
● Handling time: 1–2 working days
● Transit time: 2–4 working days
● Estimated delivery time: 3–6 working days
For full terms, please see our Shipping Policy.
Do you offer free delivery?
Answer: Yes, we offer free delivery on all orders within the United Kingdom. For
For more information, please check our Shipping Policy.
Where is Liravas based?
Answer: Liravas is a UK-based brand located in Newcastle. We offer a curated selection of high-quality products, with shipping available throughout the United Kingdom.
What if my item arrives damaged or faulty?
Answer: If you receive a defective item, we’ll replace it at no cost. Please get in touch with us and return the item within 30 days. For more information, see our Returns Policy.
Can I cancel my order after purchase?
Yes, you may cancel your order within 24 hours of purchase by contacting our customer care team.
What is your returns policy?
Answer: We offer a straightforward returns process. For full details, please visit our Returns Policy page.
How long does a refund take after returning a product?
Once we receive and inspect your returned item, we will process your refund promptly.
Refunds usually appear on your original payment method within 7 working days, depending on your bank or payment provider. See our Returns Policy for more details.
Do your products have a guarantee?
Answer: Yes, all purchases include a 30-day guarantee. For more information, please refer to our Returns Policy.
How do I contact customer support?
Answer: You can reach our customer support team through our Contact Us page or by emailing info@liravas.com.
Do you offer international delivery?
Answer: No, we currently ship exclusively within the United Kingdom.
Do you have a physical shop?
Answer: We are an online-only store, allowing us to offer competitive prices and a wide selection of products.
Can I place a bulk or business order?
Answer: Yes, we accept bulk orders. Please get in touch with our customer support team for more information.
How do I exchange a product?
Please see our Returns Policy for information about product exchanges.
How can I track my order?
You can track your order on our website’s Track Order page using your order details.
Contact Information
Store Name: Liravas
Address: 49 The Meadows, Newcastle upon Tyne, NE3 3NA, United Kingdom
Email: info@liravas.com
Phone: +44 7537132120
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We aim to respond to your email within 1–2 working days.
