Refund policy

30-Day Hassle-Free Return Policy

 

At Liravas, your satisfaction is our top priority. If you are not completely happy with your purchase for any reason,
We make returning your item simple.

Summary of Our Return Policy
● Return Period: Returns are accepted within 30 days of receiving your order.
● Product Condition: Items should be unused, in their original state, and must include all original packaging.
● Simple Returns: Our support team is ready to help you with the return process at every step.

Costs Associated with Returns
● Defective or Incorrect Items: If your item arrives damaged, defective, or incorrect, we will cover all return shipping costs.
● Change of Mind: If you ordered the wrong item, it doesn’t fit, or you changed your mind, you’ll be responsible for the shipping fees for the return. These costs are non-refundable.

Steps for Returning Your Item
1. Get in Touch: Email us at info@liravas.com with your order number and your reason for the return.

2. Prepare Your Package: Carefully place the item, along with all accessories, tags, and paperwork, back into its original packaging.

3. Ship Your Return: Follow the instructions provided in our return authorization email and drop off your package at a designated shipping carrier location.

How Refunds Work
● Review: When your return arrives, we’ll examine the item to make sure it meets our guidelines.
● Refund: If approved, your refund will be issued to your original payment method. Please allow up to 7 business days for the amount to appear, depending on your bank or payment provider.

Exchanging Products
If you’d like to exchange your item for another size, colour, or a different product, contact us, and we’ll assist you promptly.

Items Not Eligible for Return
Certain products are non-returnable for hygiene or safety reasons. These items will be clearly labelled as such on their product pages.

Cancellations
You may cancel your order within 24 hours of purchase by contacting our customer care team.

For More Information

Need More Help?
Have questions?
Visit our FAQ page or get in touch with our customer service team.
Contact Details:

Store Name: Liravas
Address: 49 The Meadows, Newcastle upon Tyne, NE3 3NA, United Kingdom
Email: info@liravas.com
Phone: +44 7537132120
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We aim to respond to your email within 1–2 working days.